For more than 15 years, I've helped organizations inform, engage, educate, and inspire action through content and communications. From editorial leadership and executive messaging to project delivery and enablement, I've built a career around making complex information more accessible—and more useful.
Here's a snapshot of that experience:
Koalafi — Senior Manager, Agent Enablement (2023–Present)
Built and led enterprise training, content, and communications programs supporting customer service operations across domestic and international teams.
Navy Federal Credit Union — Lead Writer & Editor (2019–2023)
Provided editorial leadership for enterprise marketing and communications initiatives, overseeing content quality, messaging consistency, and brand voice across integrated campaigns.
Unboxed Technology — Senior Project Team Lead (2018–2019)
Defined content requirements, aligned stakeholders, and delivered content solutions that supported client-facing digital experiences.
HITT Contracting — Communications Manager (2016–2018)
Led internal and external communications, executive messaging, and content initiatives during a period of significant company growth.
Navy Federal Credit Union — Marketing Communications Specialist / Content Writer (2014–2016)
Created audience-centered content that simplified complex financial information and strengthened member engagement across digital channels.
City of Falls Church — Communications Specialist (2012–2014)
Served as a public information officer, managing media relations, public messaging, and community engagement initiatives.